About Us

Executive Leadership Team

Sajeel Ghai

Co Founder Eternity Solutions

Co- Founder of Eternity logistics, Sajeel Ghai has an experience of golden 20-years in Business Process and Knowledge Process Outsourcing industry with excellent operations, training, transitions and quality background. Skilled in utilizing client and people management with a specialty in delivering solutions in critical, complex, and collaborative contexts. specializes in analysis and focused projects, to review client systems, policies and procedures providing actionable insights for operational excellence. Entrepreneurial and driven with 3 years’ experience leading corporate startups, operations & sales.

Ankur Bakshi

Co Founder Eternity Solutions

Co- Founder of Eternity logistics and President Roadmap Dispatch, Ankur Bakshi is an entrepreneurial and purpose driven, with 20 years of experience with a demonstrated history of working in the outsourcing/offshoring industry. skilled in-Service Delivery, Service-Level Agreements (SLA), Customer Satisfaction, and Workforce Management with a strong hold over operations management. Focused on building business institutions based on principles of compassionate capitalism. An active proponent of values led businesses.

Gaurav Vohra

Director-India Operations

Gaurav Vohra oversees the entire division and is responsible for client engagement and business performance. Gaurav’s role involves assisting clients through a wide range of challenges, from compliance and technology to performance. Gaurav’s current focus is on developing integrated solutions to help deliver the best possible outcomes for the clients. He values the opportunity his work gives him to have a positive impact on his clients’ businesses. One such accomplishment was to build an empathetic and non-intrusive digital collections alternative to conventional FTE intensive models. Gaurav is a graduate in Computers & began his career in 2004. Carrying total experience of 18+ years mainly into managing the operations of Inbound contact centers (Customer Service) & Outbound Collections along with Non-Voice Support.

We Are The Voice Of Your Business

At Protalk, we deliver extraordinary services with a team of trained professionals in consulting, contact center services, robotics, automation, and AI technology solutions. We offer our clients the most cutting-edge and innovative business services available. Our digital solutions are designed to help the country’s top brands streamline their operations and run more efficiently than ever before. With our help, our clients can achieve meaningful and sustainable growth and achieve their goals in an effective and responsible way. Whether you want to streamline your supply chain, optimize your marketing efforts, or enhance your customer experience, we have the tools and expertise to help you succeed. So why wait? Contact us today, and let us show you how we can help take your business to the next level!
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Our Story

Protalk Solutions is a subsidiary of Eternity Solutions LLC based in New York. The team comprises skilled professionals with over 15 years of experience in consulting, contact center services, robotics, automation, and AI technology solutions. We specialize in process management and strive to achieve operational excellence throughout the customer life-cycle journey. With off shore and onshore facilities in India and the USA, Protalk off ers a range of services to global organizations. We assure growth to businesses of all sizes with our top-rated assistance.

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Who We Are

We are a team of professionals dedicated to ensuring that every aspect of the customer journey is optimized for maximum effi ciency and eff ectiveness. We use a combination of proven methodologies and excellence frameworks to help businesses streamline their processes, reduce costs, and unlock new sources of value. With an average leadership tenure of over 15+ years in contact center management, Protalk is uniquely equipped to help our clients achieve their goals. And with our commitment to artificial intelligence and technology innovation, we constantly push the boundaries of what’s possible in this exciting and rapidly-evolving field. So if you’re looking for a strategic partner who can help you achieve your business objectives, look no further than our team of specialized professionals.